Refund policy

RETURN AND REFUND POLICY

We accept return requests within 30 days after you receive your item.

RETURN ELIGIBILITY
Items must be unused and in the same condition in which they were received, with all original packaging, tags, manuals, accessories, and proof of purchase. Products that have been installed, altered, damaged after delivery, or are missing parts may not be eligible for return.

STARTING A RETURN
Contact RoveSpec at contact@rovespec.com or 615-447-3674 before sending an item back. If your return is accepted, we will provide the correct return address, shipping instructions, and any applicable return-shipping information. Items sent without prior authorization will not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order when it arrives. Contact us promptly if an item is defective, damaged in transit, or different from what you ordered so we can evaluate the issue and make it right. Keep the product and all packaging until we provide instructions.

EXCEPTIONS AND NON-RETURNABLE ITEMS
Special-order, custom, personalized, clearance, final-sale, hazardous-material, flammable-liquid, gas, and gift-card purchases may not be returnable. Certain electrical or electronic products may also be ineligible after installation or use. Contact us before ordering if you have questions about a specific item.

EXCHANGES
The fastest way to receive a different item is to return the original item after authorization and place a separate order for the replacement.

EUROPEAN UNION COOLING-OFF PERIOD
If merchandise is shipped into the European Union, you may have the right to cancel or return the order within 14 days without giving a reason, subject to applicable law. The item must be in the same condition in which it was received, unused, with original packaging and proof of purchase.

REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method within 10 business days. Banks and card issuers may need additional processing time. If more than 15 business days have passed after we approve your refund, contact contact@rovespec.com or 615-447-3674.

This policy does not limit any rights provided by applicable law.